1.Taj Experiences Gift Cards which includes Taj Experience eGift cards (herein after referred to as “TEGC”) are issued by The Indian Hotels Company Limited, hereinafter referred to as Taj / The Company.
2.TEGC can be purchased for a minimum value of ₹1,000 and maximum value of ₹25000 per transaction.
3.To check balance and validity, please visit www.tajhotels.com/giftcards and input the Card Number and PIN in the ‘Check Balance’ section.
4.TEGC balance may be redeemed for spends towards rooms, food and beverages, spa and other services and applicable taxes without restrictions at Taj, SeleQtions and Vivanta hotels and Ama Trails & Stays in India, except for retail spends at third-party outlets, business centre equipment hire, hired services from third party sources, expenses on banquets, conferences, and events, or expenses of a personal nature for which a pay-out is raised such as buying medicines, repairs of personal items, etc. and payment for any membership program. This does not include Ginger Hotels. NeuPass: NeuCoins, TAP Points, TAPPMe Points will not be earned on charges which are paid using TEGC. TEGC cannot be used for settling the bills for stays on the Friends and Family and Special Employee Benefit offers.
5.TEGC can be redeemed for all valid spends at the aforesaid hotels and at Taj Reservations Worldwide for prepaid room reservations for hotels in India.
6.TEGC are valid for 365 days from the date of issuance. Valid TEGCs can be reloaded till their expiry date on www.tajhotels.com/giftcards, till a maximum card balance of ₹25000. TEGC would be automatically revalidated for 365 days from the date of load or reload. Revalidation requests would not be processed outside these terms.
7.Multiple transactions can be performed on the TEGC until the value of the TEGC is exhausted.
8.Should your purchase value exceed the balance on TEGC, the differential amount of such purchase may be loaded on the TEGC or paid at the point of sale in cash or through an accepted credit or debit card, at the time of making such purchase.
A valid TEGC in its original form or e-mail must be presented at the time of availing a service.
9.For prepaid room reservations at Taj Reservations Worldwide the card number and PIN must be quoted when making the reservation. The entire amount must be paid via the card to secure the reservation. In case the card balance is less than the due amount, the card may be reloaded on www.tajhotels.com/giftcards before processing the reservation. Standard cancellation policies would apply. Please contact Taj Reservations Worldwide to process any eligible refunds from cancellations on your Card.
10.TEGC shall not be valid for use at any other service establishment or for withdrawal of cash.
11.No refund, replacement or cash back would be considered against the TEGC. Once a TEGC is issued, the company will not entertain any request for cancellation. Any defaced, torn, altered, spoiled or cancelled card is deemed invalid and shall not be accepted.
12.TEGC are cash equivalent bearer cards. The company is not responsible for lost or stolen cards and will not replace the same.
13.Sale or trade of TEGC is strictly prohibited by any third party or platform, except by authorized sellers.
14.Persons purchasing TEGCs or similar products from an unauthorized seller or platform do so at their own risk and consequences; Taj shall not be responsible or liable in respect of any claims or loss/damage caused to any person in any manner whatsoever in relation to TEGC or similar products purchased from such unauthorized sellers or platforms. In case of query, please call Taj Reservations Worldwide at 1800-111-825 or +91-22-6601-1825 or e-mail reservations@tajhotels.com
15.Redemption of the TEGC by its bearer shall be valid discharge of the company's liabilities in respect of the TEGC.
16.Any dispute needs to be referred to The Indian Hotels Company Limited and the decision of the company shall be final.
17.Any further dispute related to the card shall be subject to the exclusive jurisdiction of courts at Mumbai.
18.The TEGC is subject to applicable laws. The company, purchaser and the card bearer shall comply with all applicable laws promulgated by any statutory/judicial/competent authority from time to time in this regard.
19.The company reserves the right to amend these terms and conditions from time to time.
Any change in these terms and conditions can be viewed on our website.
For any other queries, please call Taj Reservations Worldwide at 1800-111-825 or +91-22-6601-1825 or e-mail reservations@tajhotels.com